We don’t sell software. We don’t sell tech. We focus on leveraging years of technical expertise fixing repetitive tasks that are currently using up an employee’s paid time, and we turn it into something that just runs. Here are some examples of the kind of tasks we like to take off your plate:
The Spreadsheet Shuffle
Open the file. Copy from tab A. Paste in tab B. Email screenshot to manager. Repeat every morning. This is the single most common request we get, and it is almost always a single morning of work to replace with a scheduled job that posts the result to Slack or email.
Typical setup: 1 day. Typical recurring cost: Starter tier.
The Inbox Triage
Managing customer contact and support inboxes: AI watches a shared inbox, drafts a reply for everything it recognises, asking a human to put finishing touches on it so that no mistakes are made. With fixthinks, having to think about every request in depth stops being the bottleneck for most of those often repeated customer questions and support requests.
The Lead Chase
Scoring new leads, drafting the first nice-to-meet-you email, sending two or three polite follow-ups so nothing falls through. The agent never gets pushy and never forgets. The first contact and the cadence are yours; the typing is ours.
The Support Cycle
Triage tickets as they come in. Draft an answer from your own help docs. Escalate the rest. Your team sees only the questions that only they can answer. Average response time drops from “tomorrow if you’re lucky” to “in the next hour.”
The 2 AM Pager
On-call agents that page the right human, with the right context, the moment something matters — and otherwise leave everyone alone. This is a favourite for tradespeople who like their sleep. Only get paged for actual emergency, so you can be well rested. We can connect to your existing monitoring and paging systems if needed, and we’ll turn the panicking customer’s 50 messages into the three sentences you actually need to see.
Your Personal Tech Headache
If you can describe the task, there is a fair chance we can automate it inside a month. The weirder the better; the strange stuff is where we can really show you our value. Tell us yours.
Ready to see what your version costs?